--- title: How do I claim a loss? description: If you experience a loss within the guarantee time frame of your purchase, please follow the steps outlined below to receive a store credit for the purchase price of the reported loss.Aquatic Life Gua --- [Skip to content](https://help.liveaquaria.com/migration/how-do-i-claim-a-loss#main-content) English Show submenu for translations ![LA\_Logo\_Shadow.png\]](https://help.liveaquaria.com/hs-fs/hubfs/LA_Logo_Shadow.png?height=50&name=LA_Logo_Shadow.png) - [Default HubSpot Blog](https://liveaquaria.hubspotpagebuilder.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://liveaquaria.hubspotpagebuilder.com/blog) - English Show submenu for translations - [Visit LiveAquaria.com](https://www.liveaquaria.com/) [Visit LiveAquaria.com](https://www.liveaquaria.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.liveaquaria.com/migration?hsLang=en) 2. [Guarantees & Returns](https://help.liveaquaria.com/migration/guarantees-returns?hsLang=en) # How do I claim a loss? If you experience a loss within the guarantee time frame of your purchase, please follow the steps outlined below to receive a store credit for the purchase price of the reported loss.[Aquatic Life Guarantee Claim Form](https://www.liveaquaria.com/forms/claimform.cfm). - [Ordering](https://help.liveaquaria.com/migration/ordering?hsLang=en) - [Shipping](https://help.liveaquaria.com/migration/shipping?hsLang=en) - [Guarantees & Returns](https://help.liveaquaria.com/migration/guarantees-returns?hsLang=en) - [Miscellaneous](https://help.liveaquaria.com/migration/miscellaneous?hsLang=en) - [Default HubSpot Blog](https://liveaquaria.hubspotpagebuilder.com/blog) [![Chill listening crop-3](https://help.liveaquaria.com/hs-fs/hubfs/LA_Chat_Icon.jpg?width=24&height=24&name=LA_Chat_Icon.jpg "Chill listening crop-3")](https://www.liveaquaria.com) LiveAquaria Help Center Copyright © 2026, LiveAquaria