---
title: I Received and Acclimated My Order. However, One of the Specimens Has Died. How Do I Get a Refund?
description: We are sorry to hear of your loss. We stand behind all our aquatic life guarantees. Please complete the Aquatic Life Guarantee Claim Form. Once the details and images are reviewed, we will issue a sto
---

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# I Received and Acclimated My Order. However, One of the Specimens Has Died. How Do I Get a Refund?

We are sorry to hear of your loss. We stand behind all our aquatic life guarantees. Please complete the [Aquatic Life Guarantee Claim Form](https://www.liveaquaria.com/forms/claimform.cfm). Once the details and images are reviewed, we will issue a store credit for your loss. Store credit expires one year after date of issue.

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