--- title: I Received Store Credit for My Reported Loss. However, I was Not Refunded for Shipping Charges. Why is That? description: I Received Store Credit for My Reported Loss. However, I was Not Refunded for Shipping Charges. Why is That? --- [Skip to content](https://help.liveaquaria.com/migration/shipping-refund#main-content) English Show submenu for translations ![LA\_Logo\_Shadow.png\]](https://help.liveaquaria.com/hs-fs/hubfs/LA_Logo_Shadow.png?height=50&name=LA_Logo_Shadow.png) - [Default HubSpot Blog](https://liveaquaria.hubspotpagebuilder.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://liveaquaria.hubspotpagebuilder.com/blog) - English Show submenu for translations - [Visit LiveAquaria.com](https://www.liveaquaria.com/) [Visit LiveAquaria.com](https://www.liveaquaria.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.liveaquaria.com/migration?hsLang=en) 2. [Guarantees & Returns](https://help.liveaquaria.com/migration/guarantees-returns?hsLang=en) # I Received Store Credit for My Reported Loss. However, I was Not Refunded for Shipping Charges. Why is That? We apologize, store credit is issued only for the purchase price of the deceased item(s). Shipping charges and box fees are non-refundable. - [Ordering](https://help.liveaquaria.com/migration/ordering?hsLang=en) - [Shipping](https://help.liveaquaria.com/migration/shipping?hsLang=en) - [Guarantees & Returns](https://help.liveaquaria.com/migration/guarantees-returns?hsLang=en) - [Miscellaneous](https://help.liveaquaria.com/migration/miscellaneous?hsLang=en) - [Default HubSpot Blog](https://liveaquaria.hubspotpagebuilder.com/blog) [![Chill listening crop-3](https://help.liveaquaria.com/hs-fs/hubfs/LA_Chat_Icon.jpg?width=24&height=24&name=LA_Chat_Icon.jpg "Chill listening crop-3")](https://www.liveaquaria.com) LiveAquaria Help Center Copyright © 2026, LiveAquaria