Guarantees & Returns

• How do I claim a loss?
• What are your Aquatic Life Guarantees?
• I Ordered Aquarium/Pond Supplies that I No Longer Want. Can I Return Them?
• I Forgot to Submit a Claim for a Loss. Can I Still Get a Credit?
• I Received Store Credit for My Reported Loss. However, I was Not Refunded for Shipping Charges. Why is That?
• Why is it So Important to Acclimate New Arrivals?
• I Received and Acclimated My Order. However, One of the Specimens Has Died. How Do I Get a Refund?